Refund & Cancellation Policy
Our Commitment to Transparency
We understand that travel plans can change unexpectedly. Our refund and cancellation policy is designed to be fair to our guests while ensuring our local guides and drivers are compensated for their reserved time.
By booking a safari tour with us, you agree to the terms outlined below. Please read these terms carefully before confirming your reservation.
1. Cancellation by the Customer
If you need to cancel your booking, please notify us as soon as possible. Refunds are processed based on how far in advance the cancellation is made:
- 48 Hours or More: Cancellations made 48 hours or more before the scheduled safari time will receive a 100% full refund.
- 24 to 48 Hours: Cancellations made between 24 to 48 hours before the scheduled time will receive a 50% refund.
- Less than 24 Hours / No Show: Cancellations made less than 24 hours prior to the safari, or failure to arrive at the designated pickup point, will not be eligible for a refund.
2. Cancellation by Us
The safety of our guests is our highest priority. In rare circumstances, we may need to cancel a safari due to extreme weather conditions, national park closures, or unforeseen technical issues with our vehicles.
If we cancel your tour, you will be given the option to:
- Reschedule your safari for another available date or time.
- Receive a 100% full refund immediately.
3. Modification of Booking
If you wish to change the date or time of your safari, please contact us at least 24 hours in advance. We will do our best to accommodate your request based on vehicle and guide availability. Modifications are free of charge if done within the permitted timeframe.
4. Refund Processing Time
Approved refunds will be processed back to the original method of payment. Please allow 5 to 7 business days for the funds to appear in your bank account or credit card statement, depending on your financial institution.